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Milan Petrovic
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Daniel Goleman has identified the five components of this topic. This is very interesting and I believe this is really important in order to improve our performance as managers.

1.- Knowledge about yourself.
This is the capacity of identify and understand our own emotions: which are our weak or strong points, our needs, motivations, values and objectives. This characteristic is evident in trust of yourself, and your capacity of self-criticism.

2.- Auto control.
It is impossible eliminate our primary emotional impulses, but we can learn to control it. It is important have auto control to “avoid be slave of our feelings”. A Manager with auto control creates a confidence climate; he thinks before acting and concentrates his efforts in relevant things and no in emotional matters. All the times have we been in a meeting seeing like big part of the time, it consists of paying personal accounts between the presents?

3.- Motivation
Motivation is the component that goes beyond the money or other rewards. The motivation is characterized by the attainment of targets and a strong optimism. In the defeat a  motivated Manager, it doesn’t sink, but it stays firm and looks for other routes to turn it into victory.

4.- Empathy
The empathy consists to consider the feelings of those who surround us at the time of taking decisions. To put ourselves in the place of others facilitates very much the management.This quality, she has to be developed by all the managers.

5.- Social skill
The objective  to create and to develop a contacts network is to influence the others. But it isn’t a quantity question, but of quality. A good manager dedicates most of his time to make his contacts network grow, analyzes the environment and possible strategies to follow. This has to serve to him to develop, to form and to manage to his team and to negotiate to obtain what he wishes.

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