Management Channel

Our daily lives are changing at a faster pace than ever before in history.  Rapid advances in technology, instantaneous communication, and globalization of commerce have radically altered our lives. 

Perhaps nowhere is this more obvious than in the work place.  And while many of these changes have been positive, shifts in long-held beliefs about careers, job location and job content have led to a significant increase in workplace stress. 

Employers are only now realizing the high cost of stress and uncertainty on employees — and the company bottom line.  Since the rate of change is not likely to slow down in the near future, as a Manager we must find effective tools for managing de change in our workplace.

While the causes – and the tools – are numerous, there are a few basic concepts that every manager can utilize to reduce the negative impact of change on staff morale and productivity.

Communication

Keep the lines of communication open.  Let your staff know as far in advance as possible about major changes coming up.  New locations, shifts in corporate structure, or major changes in policy should be presented to employees as soon as feasibly possible.  Knowing what to expect is a powerful tool in reducing workplace stress, and managing change in the workplace in a positive and productive way. 

Participation

Wherever possible, involve employees in the decision making process.  Top down mandates may appear to be an easier method of managing external changes, but the long range effects of command management can be devastating to a company’s bottom line. Where change is inevitable, get your staff involved in managing the shift.  Give them as much control as possible in implementing new procedures or designing training programs. 

Offset negative changes with positive options

If negative change is unavoidable, offer something positive to balance the experience.  For instance, a reduction in force can be traumatic for the remaining staff. Consider an employee development program for the staff you’ve retained…additional skills training, job enrichment, on-site or online seminars, or tuition assistance programs geared toward your company’s mission can help productivity and reduce workplace stress.

Monitor the effects of change

Don’t assume that the task of managing change in the workplace ends when the new policy goes into effect, or the move to the new office is complete. Monitor your staff for signs of change-induced stress.  Look for decreases in productivity not directly connected to a learning curve.  Check attendance records for an upward trend in sick leave.  Keep a close eye for changes in morale. 

If the signs of stress appear, take immediate steps to open the channels of communication.  Listen, learn, and then take action to replace the negative with a new, more positive experience of change. 

Your employees – and your business – will benefit.

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