Management Channel

1 – Keep the whole informed team: do communicate any excellent fact while the crisis lasts. Don’t wait up to the meeting of evaluation of the next day to give explanations. The ignorance and the absence of information take to the team to commit errors during the resolution of the crisis.

2 – Assemble the team when it has to give instructions or communicate an important fact: The only way of knowing that everybody knows the same and works according to the same rules is to assemble the team to give him instructions.

3 – Urge the team to which it rises questions: we know that he will want to give the instructions as rapidly as possible and that the whole world one starts working. But if it doesn’t leave that anybody rises questions, in a meeting or later, someone might confuse the facts, not value correctly the priorities or understand badly his instructions. Don’t forget that any members of the team would be prisoners of the panic and he doesn’t help them to think that with clarity.

If it doesn’t allow to them to rise questions to avoid to lose time, he will be asking them to face a crisis wrong information or an incorrect approach.

Support a serene tone. On having spoken to his team, take care of the voice tone. Although it is scared or stressed, his work consists of preventing the panic from spreading. Try that his voice doesn’t produce alarm and show them that it is calm so that they also it are.

4 – Make to inform the team in the making of important decisions: this is the ideal approach because it achieves that the people commit themselves with the decision and that it does all the possible why I worked. Obviously, in full crisis, it can’t lose time organizing surveys and debates to discuss what the best solution is to the problem. But try to involve the team the possible maximum thing.

5 – Be always close: if the crisis belongs to those who sadden or determine emotionally to the team, it is probable that the personnel needs to speak with you. It is possible that they are sad, frustrated and feel that they can’t communicate with you because it is much occupied to attend to them. For it, look for time to listen to them.

6 – Show to his team that it is on his part: insure of that the persons to his charge know that his well-being is a priority for you.

7- Never lose the sense of humor: the laugh is the best way of reducing the stress. If it joins the pranks or initiates them, the team will consider it an entertaining person.

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